Thank you for choosing Timeless Infotek . We aim to ensure your satisfaction with our products. Please read our refund and returns policy carefully to understand your rights and obligations.
Refund Policy:
Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer support team at timelessinfotek@gmail.com within 7 days of receiving the item. We will provide instructions for returning the product and, upon inspection, offer a replacement or issue a full refund, including any applicable shipping charges.
Unsatisfactory Quality:
If you are unsatisfied with the quality of our products, we encourage you to reach out to our customer support team within 14 days of receiving the item. We will assess your concerns and, if deemed valid, offer a refund or replacement. Please note that digital products and downloadable content are non-refundable.
Returns Policy:
Incorrect Item Received:
If you receive an item different from what you ordered, please contact us within 7 days of receiving the product. We will guide you through the return process, and upon verification, offer a replacement or issue a refund, including any applicable shipping charges.
Change of Mind:
We understand that preferences may change. If you wish to return an item due to a change of mind, please contact our customer support team within 30 days of receiving the product. Items must be in their original condition, unopened, and with all packaging intact. Return shipping costs are the responsibility of the customer.
How to Initiate a Return:
Contact our customer support team at timelessinfotek@gmail.com to inform them of the reason for the return and to receive return authorization.
Carefully package the item to be returned, ensuring it is securely sealed.
Ship the item to the address provided by our customer support team.
Once the returned item is received and inspected, we will process the refund or replacement accordingly.
Important Notes:
Refunds will be issued using the original payment method.
Downloadable content and digital products are non-refundable.
Refunds may take 5-7 business days to reflect in your account.
We reserve the right to update or modify this refund and returns policy at any time. Any changes will be communicated through our website.
If you have any questions or concerns about our refund and returns policy, please contact our customer support team at timelessinfotek@gmail.com.
Thank you for choosing Timeless Infotek . Your satisfaction is our priority.